Day 1: The Consequence of Taking Responsibility
Last week a woman came into my store freaking out because she needed something to even out the tan lines on her shoulders. She's a swimmer, and was wearing a strapless dress to a wedding that weekend. When five different employees explained she could either use makeup or self-tanner, but we couldn't guarantee they wouldn't rub off on her pale-blue dress, this woman descended into a full-on meltdown tantrum and left the store in a fit of rage. While this wasn't the first display of utter ridiculousness I've encountered at my job, it left an impression because I later found out she'd been coming into the store for two months trying to fix her tan-line problem. For two months my co-workers had been telling her to get a spray tan or go sit in the sun. For two months she ignored reality, then went ballistic (in public, mind you) when the cosmetics department couldn't fix her very important problem. For reals, yo? I'm a firm believer in taking responsibility f...